Our Management Leadership & Development Workshops

At Empathy, we like to take a personal approach to learning and development. Whether we’re delivering a six-month programme or a one-day workshop, we’ll work with you to ensure that learning meets business outcomes defined by you, right from the start.

Our personal Development Workshops are led in an inspiring and thought-provoking way that really engage individuals and motivate them to do things differently.

Some of the high-impact workshops form part of our wider customer service excellence and leadership development programmes, but all of them can be delivered as standalone modules to groups of staff.

1. Successful leadership
2. Impact and influence
3. Coaching for peak performance
4. Successfully leading change
5. Creative problem solving and decision making
6. Presentation power
7. Personal effectiveness through time management

8. Building a high performing team
9. Managing performance
10. Get a positive result out of conflict
11. Assertiveness
12. Self belief and confidence
13. Equality and Diversity

Successful leadership

We’ll inspire people to reflect on their leadership impact, understanding their role as a positive role model. They’ll lead and develop their team based on motivation, a positive culture and strong inspirational leadership.

Impact and influence

We’ll challenge people to overcome any personal barriers that may be preventing them from having impact and influence. They’ll be able to look at situations from different angles and develop the skills to plan how to use their communication skills to maximum effect.

Coaching for peak performance

We’ll show managers and leaders how coaching techniques can be used to really empower team members. They’ll gain an appreciation of how to question effectively, while ensuring the outcome is owned by each member of their team.

Successfully leading change

We’ll inspire people to understand the change process and to develop the confidence to manage it. They’ll adopt a more positive attitude to changes which affect them and be able to reassure, inspire and involve staff during times of change.

Creative problem solving and decision making

We’ll demonstrate the benefits of taking a more creative attitude towards problem solving and decision making, highlighting a number of useful techniques. We’ll encourage people to understand the danger of assumptions, to think more openly and to evaluate even the most routine decisions.

Presentation power

We’ll enthuse people to develop their confidence as presenters . We’ll show them how to plan and structure presentations which have clear outcomes and messages. And we’ll give them the skills they need to deliver presentations with self-belief and maximum impact, whatever the situation.

Personal effectiveness through time management

We’ll challenge people to become more effective by encouraging them to work smarter and by highlighting the benefits that a proactive approach can bring. People will transform their working styles, focusing on their key outcomes and making best use of their resources.

Building a high performing team

We’ll get managers thinking about just how instrumental inspirational leadership is in building a winning team. They’ll be transformed into confident, positive and motivated leaders who thrive on creating a winning team culture.

Managing performance

We’ll challenge people to maximise on their impact on their team performance. We’ll equip them with the knowledge and skills to use a range of feedback mechanisms. They’ll leave with the confidence to develop their team members and to have those difficult conversations with under performing staff.

Get a positive result out of conflict

We’ll encourage people to reframe how they deal with conflict. They’ll leave understanding different conflict resolution techniques and how to use them. We’ll give them the confidence to use different communication techniques whilst looking at conflict as an opportunity.

Assertiveness

We’ll ask people to consider the benefits of assertiveness. They’ll learn how to adopt an assertive mindset and communication style, with the confidence to put their point across and listen to the other person in equal measures. That will lead them to win win situations.

Self belief and confidence

We’ll guide people on a journey of self-discovery, inspiring them to reevaluate how they see themselves. They’ll become motivated to take more control over situations and develop the confidence to unleash their true potential.

Equality and Diversity

Respect for every individual has to be at the heart of the culture of any successful organisation. We’ll work with you and your people to facilitate awareness and behaviours which go way beyond the demands of the Equalities Act. We’ll provoke reflection, awareness and action at every level.

This is just a snapshot of what we can offer. Because everything we do is tailored made, we can develop any workshop which will help you to develop your people to reach their true potential.

Successful leaders are made, not born and this one–day workshop will show you how. It will inspire your people to reflect on their leadership impact and to understand their role as a positive role model. They’ll learn to lead and develop their teams based on motivation, a positive culture and strong inspirational leadership.

Learning the skills you need to have impact and influence can transform your performance overnight. This workshop will challenge people to overcome any personal barriers that may be preventing them from achieving their full impact and influence. They’ll be able to look at situations from different angles and develop the skills to plan how to use their communication skills to maximum effect.

All good teams need a good manager if they are to perform to their full potential. This workshop will educate managers and leaders on the coaching techniques that can really empower team members and help get the best from them. They’ll gain an appreciation of how to question effectively, while ensuring the outcome is owned by each member of their team.

Not everyone likes change and getting everyone to accept change and view it positively can be a challenge. This workshop will inspire people to understand the change process and to develop the confidence to manage it. They’ll adopt a more positive attitude to changes which affect them and be able to reassure, inspire and involve staff during times of change.

We may not all think of ourselves as creative but we all have the potential to face problems and decisions more creatively. This workshop will demonstrate the benefits of taking a more creative attitude towards problem solving and decision making, highlighting a number of useful techniques. We’ll encourage people to understand the danger of assumptions, to think more openly and to evaluate even the most routine decisions.

Putting on a great show doesn’t have to be like the X Factor, but if you want to win your audience’s attention you do need a star performance. This workshop will enthuse people to develop their confidence as presenters. We’ll show them how to plan and structure presentations that have clear outcomes and messages. And we’ll give them the skills they need to deliver presentations with self–belief and maximum impact, whatever the situation.

We’d all love more time – time to do more, time to do less or time to do things differently – and yet we’re all guilty of wasting time. This workshop will challenge people to become more effective by encouraging them to work smarter and by highlighting the benefits that a proactive approach can bring. People will transform their working styles, focusing on their key outcomes and making best use of their resources.

We all know a great team when we see one but successful teams don’t just appear overnight – they take a lot of hard work and effort over time. This workshop will get managers thinking about just how instrumental inspirational leadership is in building a winning team. They’ll be transformed into confident, positive and motivated leaders who thrive on creating a winning team culture.

Getting a good performance out of someone is not something that comes easy to most of us, it requires patience and skill. This workshop will challenge people to maximise their impact on their team performance. We’ll equip them with the knowledge and skills to use a range of feedback mechanisms. They’ll leave with the confidence to develop their team members and to have those difficult conversations with underperforming staff.

Conflicts make most of us uncomfortable but with the right skills, they can be turned into a force for good. This workshop will encourage people to reframe how they deal with conflict. They’ll leave understanding different conflict resolution techniques and how to use them. We’ll give them the confidence to use different communication techniques whilst looking at conflict as an opportunity.

Assertive behaviour is meant to be the best way to reach a positive win–win situation but often it is perceived as plain bossiness. This workshop will consider the benefits of assertiveness. Participants will learn how to adopt an assertive mindset and communication style, with the confidence to put their point across and listen to the other person in equal measures.

Confident people are successful people but not all of us have the self belief to speak up when we want to. This workshop will guide individuals on a journey of self–discovery, inspiring them to reevaluate how they see themselves. They’ll become motivated to take more control over situations and develop the confidence to unleash their true potential.