Empathy Accessibility Statement
This is the official Accessibility Statement for the Empathy website;-
www.empathy-communications.co.uk
If you have experienced a problem accessing or reading our material, please let us know and we will try to provide the information in a format that is useful to you. We would also welcome your feedback and ideas regarding the accessibility of our site.
Standards Compliance
All pages on this site are Web Content Accessibility Guidelines approved and comply with all priority 1, 2 and in most cases 3 guidelines of the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 1.0 Many accessibility features can be measured, whilst some cannot and require human judgment. We have reviewed the guidelines and believe that we have achieved compliance.
Access Keys
The list below shows the keyboard shortcut commands available in this site.
To use the Access Keys on your system, please follow these steps as they vary slightly across browsers and operating systems:
In Internet Explorer 6 on PC, use Alt plus the Access Key then Enter.
In Netscape 6 on PC, use Alt plus Access Key to activate the shortcut.
In Netscape 6 or Internet Explorer 5 on Mac, use Ctrl plus Access Key.
Please consult your software help option for information regarding other platforms.
- Access Key A - Accessibility Page
- Access Key 1 - Homepage
- Access Key 2 - About Us
- Access Key 3 - Service Excellence
- Access Key 4 - Leadership Development
- Access Key 5 - Workshops
- Access Key 6 - Clients
- Access Key 7 - Contact us
Adjusting the Text size
The text size used throughout the site is easily increased or decreased using your browser. A couple of examples of how to do this are listed below:
Changing your text size in Microsoft Internet Explorer:
- Select 'Text Size' from the 'View' menu.
- Select from the list of predefined text sizes ranging from 'Largest' to 'Smallest'
Changing your text size in Netscape/Mozilla:
- Select 'Text Size' from the 'View' menu.
- Select 'Increase Font' or 'Decrease Font' to adjust the font size accordingly.
Alternatively you can adjust your text size in many browsers by holding down the 'Ctrl' key (PC) and using your mouse scroll wheel to increase or decrease your text size.
Screen Resolution
This website is best viewed with a screen resolution of 1024x768 pixels. For help with changing your screen resolution, consult your operating system's online Help reference.
Tabbing
All pages have a tab index so that pressing the tab key will sequentially go through the links on the web page from top to bottom.
Technical Specification
This website has been designed to conform to W3C web standards and uses valid eXtensible Hypertext Mark-up Language (XHTML) and Cascading Style Sheets (CSS).
Successful leaders are made, not born and this one–day workshop will show you how. It will inspire your people to reflect on their leadership impact and to understand their role as a positive role model. They’ll learn to lead and develop their teams based on motivation, a positive culture and strong inspirational leadership.
Learning the skills you need to have impact and influence can transform your performance overnight. This workshop will challenge people to overcome any personal barriers that may be preventing them from achieving their full impact and influence. They’ll be able to look at situations from different angles and develop the skills to plan how to use their communication skills to maximum effect.
All good teams need a good manager if they are to perform to their full potential. This workshop will educate managers and leaders on the coaching techniques that can really empower team members and help get the best from them. They’ll gain an appreciation of how to question effectively, while ensuring the outcome is owned by each member of their team.
Not everyone likes change and getting everyone to accept change and view it positively can be a challenge. This workshop will inspire people to understand the change process and to develop the confidence to manage it. They’ll adopt a more positive attitude to changes which affect them and be able to reassure, inspire and involve staff during times of change.
We may not all think of ourselves as creative but we all have the potential to face problems and decisions more creatively. This workshop will demonstrate the benefits of taking a more creative attitude towards problem solving and decision making, highlighting a number of useful techniques. We’ll encourage people to understand the danger of assumptions, to think more openly and to evaluate even the most routine decisions.
Putting on a great show doesn’t have to be like the X Factor, but if you want to win your audience’s attention you do need a star performance. This workshop will enthuse people to develop their confidence as presenters. We’ll show them how to plan and structure presentations that have clear outcomes and messages. And we’ll give them the skills they need to deliver presentations with self–belief and maximum impact, whatever the situation.
We’d all love more time – time to do more, time to do less or time to do things differently – and yet we’re all guilty of wasting time. This workshop will challenge people to become more effective by encouraging them to work smarter and by highlighting the benefits that a proactive approach can bring. People will transform their working styles, focusing on their key outcomes and making best use of their resources.
We all know a great team when we see one but successful teams don’t just appear overnight – they take a lot of hard work and effort over time. This workshop will get managers thinking about just how instrumental inspirational leadership is in building a winning team. They’ll be transformed into confident, positive and motivated leaders who thrive on creating a winning team culture.
Getting a good performance out of someone is not something that comes easy to most of us, it requires patience and skill. This workshop will challenge people to maximise their impact on their team performance. We’ll equip them with the knowledge and skills to use a range of feedback mechanisms. They’ll leave with the confidence to develop their team members and to have those difficult conversations with underperforming staff.
Conflicts make most of us uncomfortable but with the right skills, they can be turned into a force for good. This workshop will encourage people to reframe how they deal with conflict. They’ll leave understanding different conflict resolution techniques and how to use them. We’ll give them the confidence to use different communication techniques whilst looking at conflict as an opportunity.
Assertive behaviour is meant to be the best way to reach a positive win–win situation but often it is perceived as plain bossiness. This workshop will consider the benefits of assertiveness. Participants will learn how to adopt an assertive mindset and communication style, with the confidence to put their point across and listen to the other person in equal measures.
Confident people are successful people but not all of us have the self belief to speak up when we want to. This workshop will guide individuals on a journey of self–discovery, inspiring them to reevaluate how they see themselves. They’ll become motivated to take more control over situations and develop the confidence to unleash their true potential.